Womens Health & Family Services (WHFS) supports access and equity in the provision of services to women, their children and their families. WHFS is working to ensure that our services, resources and facilities are provided in an equally accessible manner for all clients.

This page covers some of the areas in which WHFS supports clients who have a disability. To skip straight to a specific topic, simply click on section title below:

If you require further information on accessing WHFS, please feel free to contact us on 6330 5400 or by email on info@whfs.org.au. If you are deaf, or have a hearing impairment or speech impairment, and would like to contact us by phone, please refer to the 'contacting us' section below.

Clients with vision impairment:

Accessing our services

The new WHFS building includes tactile paving and staff who are happy to assist in guiding you around the service if required. In the future, WHFS staff will also be undertaking training to improve their ability to assist and guide clients with vision impairment.

Accessing Resources

Health information on the WHFS website is currently only available in pdf form, however this can be accessed using a Screen Reader. If you are using Assistive Technology such as JAWS or Window-Eye, but are unable to access pdf documents, Adobe have provided information on setting this system up here. The Health Information page can be found here.

WHFS is also investigating the possibility of having hard copies of our resources available in Braille, to assist women with vision impairment.

Clients who use a wheelchair, or have limited mobility:

Accessing our building

The new WHFS building is wheelchair accessible, with ramp access and elevators. In addition to parking bays out the front of the building, ACROD bays are also available in the car park located directly behind WHFS (access via Errichetti Place).

Accessing our services

All programs and services at WHFS are accessible to clients with a disability, and staff are available to answer any queries regarding individual needs.

The Medical and Clinical services at WHFS feature adjustable examination couches, to provide easier access for women with limited mobility or whom require the use of a wheelchair. If you would prefer the use of these, please inform Reception staff at the time of booking.

For women unable to attend the WHFS building, options for counselling through video conferencing may be available. If you are interested in this service, please let the reception staff know when booking your appointment.

Clients who are deaf, or have a hearing or speech impairment:

Contacting Us

If you are deaf, or have a hearing impairment or speech impairment, and would like to contact us by phone, please call us using the National Relay Service:

  • TTY users phone 133 677 then ask for our phone number, 6330 5400.
  • Speak and Listen users phone 1300 555 727 then ask for our phone number, 6330 5400.
  • Internet relay users connect to the NRS then ask for our phone number, 6330 5400.
  • Video relay users choose the available NRS video relay contact on Skype and ask for our phone number, 6330 5400.
  • SMS relay users phone 0423 677 767 and ask for our phone number, 6330 5400.

If you would prefer to contact us by email, our address is info@whfs.org.au. Staff can answer any queries about the services and programs this way, however it is recommended that all appointment bookings be discussed over the phone using the National Relay Services (as explained above).

Accessing our services

For women unable to attend the WHFS building, options for counselling through video conferencing may be available. If you are interested in this service, please let the reception staff know when booking your appointment.

Interpreter Services

WHFS staff are happy to use interpreters or bilingual workers.
If an interpreter is required for your appointment, please discuss this with us at the time of booking.

Clients who are a Carer for a person with a disability:

Support Services

Carers of people with disability who are facing difficulties in their lives can access a free confidential counselling service at Women’s Health and Family Services. The service will provide support for people in the areas of wellbeing, self-esteem, depression, anxiety, anger management, coping skills, grief and loss, family and domestic violence and relationship issues.

Counselling appointments can be by self referral by telephoning WHFS yourself or through your Local Area Coordinator. Counselling is available at the WHFS office at 227 Newcastle Street Northbridge or by telephone.

  • For more information, click here to download the 'Counselling for Carers' brochure.
  • Or if you would like to make an appointment, please call us on 6330 5400 (if you are deaf, or have a hearing or speech impairment, please see the above section on 'contacting us' with TTY) .

Feedback and Complaints:

Feedback (Disability Access)

At Womens Health & Family Services we are committed to improving the quality of services for our clients. As such we encourage clients or their family members to contact us if they have feedback (whether positive or negative) or complaints regarding their experience at WHFS.

Feedback can be provided in the following ways:

  • Speaking with your health WHFS worker
  • Emailing us directly via info@whfs.org.au
  • Calling us on 6330 5400 (if you are deaf, or have a hearing or speech impairment, please see the above section on 'contacting us' with TTY)

All feedback is appreciated.

Formal Complaints (Disability Access)

A complaint is any expression (written or verbal) of dissatisfaction with WHFS policies, procedures, charges, employees, and/or quality of service. All complaints are treated seriously, and will be followed up within the organisation. Please ensure that you have read through the Client Code of Rights and Responsibilities before submitting a complaint.

We encourage clients to discuss any concerns or issues with their WHFS health worker, to allow us to fully understand the nature of the complaint. If however you wish to lodge a written complaint regarding disability access or your treatment at the service, this can be emailed to info@whfs.org.au

For more information

If you require further information on accessing Womens Health & Family Services, or have a suggestion on a topic not yet covered on this page, please feel free to contact us by:

  • Email, on info@whfs.org.au
  • Phone, on 6330 5400.
    Please note, if you are deaf, or have a hearing impairment or speech impairment, and would like to contact us by phone, please refer to the 'contacting us' section above.